FAQ - Frequently Asked Questions
You Are Very Important To Us
As our valued customer, we hope you always have a top quality shopping experience, but we understand that sometimes the unexpected happens.
If you have any customer service queries, please never worry, as we are here to offer support. Email us at firstname.lastname@example.org and we will respond to you as quickly as possible.
Our Frequently Asked Questions should help with common queries:
Do You Ship Internationally?
Yes we ship worldwide! Shipping times may vary slightly to certain parts of the world.
Why Do You Charge In USD?
Our store charges in United States Dollar as it is the worlds leading currency but you can select product prices in your local currency on each product page, this converter is a updated daily according to the market at that time.
Is Your Website Secure?
Yes! we use SSL security to make sure all your personal information is encrypted. Your security is a big deal to us so we make sure all our payment processes are the most secure.
How long will delivery take & how much will it cost?
In order to bring you competitive prices on top trends. Shipping times may vary from product to product, so please read the shipping times for each individual product on the product page.
However in general for most products due to high demand and quality sourcing, we say allow 7-15 business days on average to arrive.
Why does shipping take long?
Most items leave the warehouse in 2-3 business days (unless made on demand, hand made items etc) and tracking will be provided as soon as couriers pick up the item. Different items have different shipping times due to demand and also type of item, we put approximate shipping times on each product page so as to give you an idea.
How long does it take to contact you?
We are with you every step of they way. If you send us an email a customer representative will be with you within 24 hours. It's key for us to provide you with the best deals and service we possibly can!
Do you accept returns?
We do accept refunds. In a rare case that your product has something wrong please contact us as soon as possible stating the issue and return within 30 days (unless stated otherwise on product page). All returned items must be unused and unworn.
Has my order gone through okay?
We send a confirmation email to you as soon as your order is placed – this should arrive within a few minutes. If it doesn’t, check your ‘Junk’ folder in case it’s hiding away there. Alternatively contact us at email@example.com
Can I track my order?
In order to track your order please go to the Track Order page and put in your order number and email.
Can I add another item to my order after completing the checkout?
Yes, so long as it's not way ahead of the initial order we'll do our best to ship them out together.